You will be able to modify or cancel your booking from this page if you wish. Remember to read your rate's terms and conditions as some rates may be subject to cancellation fees or will not permit modifications.
If you have any questions contact our Bookings Department:
(+34) 965 853 604
Tell us why you cancelled. It will help us improve.
IF YOU FIND A BETTER PRICE, WE WILL IMPROVE YOU ...
We match the rate and also apply an additional 3% discount on the price of the final reservation.
What is the Best Price Online Guaranteed http://www.hotel-esmeralda.es/?
It is your guarantee that whenever you make a reservation at http://www.hotel-esmeralda.es/ you are buying at the best price.
In this way, you can quietly book your stay at www.hotel-esmeralda.es with the assurance that you are buying at the best price. In the event that the same reservation is available on another website for a lower price, easily and quickly, we will match the price and apply an additional 3% discount on the final price of the reservation.
What should I keep in mind and how should I communicate it?
The difference must occur between identical hotel reservations only (without service extras), that is, same hotel, same room type, same regime, same dates, same number of guests, same currency, same rate restrictions, for all stay, fees, taxes, management expenses and other costs derived from the service that the other Webs impute to the reservation.
You must inform the email firstname.lastname@example.org, within 24 hours after making your reservation made on the Web www.hotel-esmeralda.es, indicating:
• Your contact information: name and surname, email address, telephone number and country.
• Reservation Number (Locator).
• Copy of screenshots of the website where you viewed the cheapest rate. In these the date and time in which you have made these captures must appear.
From Hotel Esmeralda we will review all the details and we will answer you by email within a period of 2 working days.
Additional terms and conditions
The GUARANTEED BEST ONLINE PRICE guarantee does not apply if:
1. The requests are submitted after 24 hours after having made the original reservation at www.hotel-esmeralda.es.
2. A confirmed reservation has not been made at http://www.hotel-esmeralda.es/.
3. Errors occur in loading or publishing the prices of other websites.
4. The cheapest rate found is the result of the application of unpublished, confidential rates, which require a user and password to be able to see the indicated rate, or made with a code or discount voucher, such as discounted corporate rates, rates for companies , rates for groups, rates for events or meetings, any type of checkbook, etc ...